Frequently Asked Questions
Everything you need to know about GROHE premium home solutions.
How can I verify the authenticity of my GROHE product?
All genuine GROHE products come with a unique serial number and branded packaging. You can register your product on our official website to verify authenticity and activate your warranty.
What is the standard warranty period for faucets and showers?
Most GROHE products are backed by a 5-year limited manufacturer's warranty covering defects in materials and workmanship, ensuring long-term peace of mind for your home.
How do I clean and maintain the finish on my fixtures?
To preserve the GROHE StarLight finish, clean with a mild soap and a soft cloth. Avoid abrasive sponges, scouring agents, or vinegar-based cleaners that can damage the protective coating.
Are spare parts available for older product models?
Yes, we maintain a comprehensive inventory of spare parts. You can find technical drawings and part numbers in our online catalog or by contacting our customer service team.
What is your return policy for online orders?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that installed products are not eligible for return unless a manufacturing defect is present.
Do you offer professional installation services?
While we do not provide direct installation, we recommend using a certified plumber to ensure your GROHE products are installed according to our technical specifications for optimal performance.