Returns & Exchanges
At GROHE, we stand behind the precision engineering of our products and offer a 30-day return window for items in their original packaging. We aim to ensure your home improvement project is seamless, providing full refunds for unused fixtures that meet our quality inspection criteria.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the specific GROHE fixtures you wish to return.
Pack with Care
Place the item securely in its original manufacturer's packaging, ensuring all installation components, manuals, and protective inserts are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the exterior of the shipping box, ensuring any old labels are completely covered.
Receive Your Refund
Once our warehouse team inspects the returned hardware to verify its condition, we will issue a credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing